Free tracked shipping on every order ·· 30-day sensor guarantee
FR
Shop

Politique de remboursement

eturn & Refund Policy

Last updated: September 22, 2026

FurCarer supplies continuous glucose monitoring (CGM) sensors to veterinary practices. Because our products are medical consumables, the following policy reflects both product safety requirements and fair treatment of our clinic partners. If you have any questions before or after a purchase, contact us at any time via our Contact page.

  1. 30-Day Sensor Guarantee

Every FurCarer C0 sensor is covered by a 30-day guarantee from the date of delivery. If a sensor proves defective (fails to activate, loses adhesion through normal use, produces consistently erratic readings confirmed by our support team, or arrives non-functional), we will replace it at no cost or issue a refund, at your option.

To make a claim, contact our support team within 30 days of delivery with your order number and a brief description (photos or app screenshots help us resolve claims faster). Approved replacement sensors are shipped free of charge; approved refunds are issued to the original payment method within 5-10 business days.

  1. Damaged or Incorrect Shipments

If your order arrives damaged, incomplete, or incorrect, please notify us within 14 days of delivery so we can make it right. We will cover the full cost of replacement, including shipping. Claims made after 14 days may be declined, so please inspect shipments on arrival.

  1. Returns of Unopened Products

Unopened, undamaged sensor cases may be returned within 30 days of delivery for a refund, subject to the following conditions:

  • All items must be unopened, in original packaging, and in resalable condition.
  • Sensors are single-use medical consumables: opened boxes, pouches, or applicators cannot be returned for hygiene and safety reasons, unless defective (covered by Section 1).
  • Return shipping is at the clinic's expense unless the return results from our error (wrong item, damage in transit, or a confirmed defect).
  • Refunds are issued to the original payment method within 5-10 business days after the returned goods pass inspection at our warehouse.

To start a return, contact us via our Contact page with your order number. Our team will confirm eligibility and provide the return address and shipping instructions. Please do not send any goods back before receiving confirmation.

  1. Evaluation Packs (New-Practice Trial)

Evaluation packs (5 sensors) are offered exclusively to new clinics, limited to one pack per practice, and are sold at a special introductory price. For this reason, evaluation packs are final sale and are not eligible for return or refund, except where a sensor is defective (covered by the 30-day guarantee in Section 1) or the shipment arrives damaged or incorrect (Section 2).

  1. Subscription Orders

Case subscriptions (a case of 24 sensors every 3 months) can be paused, skipped, or cancelled at any time from your account, or by contacting our team. Changes take effect before the next scheduled shipment, provided they are made before the renewal order is processed.

  • You will not be charged for any shipment after an effective cancellation.
  • Orders already processed or shipped are covered by the same 30-day sensor guarantee and return terms as one-time purchases (Sections 1 and 3).
  • Prepaid multi-cycle arrangements, if offered, are refunded pro rata for unshipped cycles upon cancellation.
  1. Non-Refundable Items
  • Opened or used sensors (unless defective under Section 1)
  • Evaluation packs (Section 4)
  • Claims submitted outside the windows stated above, except where local law requires otherwise
  1. Refund Method & Timing

Approved refunds are always issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or card issuer. Shipping fees are non-refundable unless the return results from our error.

  1. Order Cancellations

Orders that have not yet shipped can usually be cancelled at no cost. Contact us as soon as possible via our Contact page with your order number. Once an order has shipped, the standard return process (Section 3) applies.

  1. Contact Us

For returns, refunds, warranty claims, or any questions about this policy, reach us through the Contact page on this site. Our support team is the same team that designs the product, and we aim to respond within one business day.

This policy is provided for general information and does not affect your statutory rights. FurCarer reserves the right to update this policy; the version in force is the one published on this page at the time of your claim.